Privacy Policy
This Privacy Policy explains how Amberpointmanor (the casino hotel resort located at 18 Mount Eden Road, Mount Eden, Auckland 1024, New Zealand) collects, uses, and safeguards personal data. Our operations include accommodation, dining, events, concierge services, and on-site gaming within the complex. Games and gaming zones are available only on premises, and access to gaming areas is limited to adults (18+) with ID checks at entry.
Information we collect: We may collect contact details (such as your name, phone number, and email), stay preferences, booking notes captured during concierge interactions, service feedback, and information necessary to support venue safety and compliance. If you participate in events or request tailored services, we may record related logistics and preferences to deliver those services.
Sources: Data is obtained directly from you when you call, email, or speak with our team on site, or when you provide details for event arrangements, accommodation requests, or dining coordination. We may also generate internal records (for example, service logs and visit notes) to support operations and security in accordance with applicable New Zealand requirements.
Uses: We use personal data to provide and improve hotel and dining services, coordinate events, manage venue safety, comply with legal obligations, communicate with you regarding your enquiries, and maintain accurate records. We do not advertise or promote remote wagering. All gaming occurs strictly within the on-site areas of our complex and is subject to venue rules and age controls.
Sharing: We may share data with trusted service providers who support our operations (for example, IT support or event equipment suppliers). These parties are required to handle information securely and use it only for instructed purposes. We may disclose data where required by law, regulation, or lawful request from authorities.
Retention: We keep personal data only for as long as necessary to fulfill the purposes described above or to meet legal and regulatory responsibilities. Retention periods vary depending on the nature of the record, operational needs, and statutory requirements.
Security: We employ administrative, physical, and technical safeguards designed to protect information from unauthorized access, alteration, or disclosure. While *** system can guarantee absolute security, we regularly review measures to maintain appropriate protections for a hospitality environment.
Your choices: You may request access to, correction of, or deletion of your personal information, subject to legal limitations. You can also object to or restrict certain processing where permitted by law. To exercise your rights, contact us using the details below. We will verify identity as appropriate and respond within a reasonable time.
Cookies and preferences: Our website may use cookies to support core functionality, remember preferences, and understand aggregated usage. You can accept or reject non-essential cookies using the on-page controls. For details, review this Privacy Policy and related notices.
International transfers: Operations are based in New Zealand. If a service provider processes information in other jurisdictions, we take steps intended to ensure appropriate safeguards in line with applicable requirements.
Children and minors: Our venue is not directed to minors. Access to gaming areas is only for adults (18+). Entrance rules and identification checks apply on the premises.
Contact: For privacy requests or questions, reach our team at amberpointmanor@hotmail.com or call + (64) 21 764-82-90. For accommodation terms and pricing, please contact us by phone. For venue rules, see our Legal page. Updates to this Privacy Policy will be published with a revised date.